"Prior to implementing the online community, our members had no reason to login every day. Now, they have a reason to login every day to check their feed and what’s happening in the community."
Key Features
Membership management
Online communities
Invoicing & payments
Website management
Email communications
13k+
Logins in 60 days
8%
Membership growth in 90 days
100%
Volunteer-driven, with zero paid employees
Being a 100 percent volunteer-driven organization, covering the entire state of Texas, efficiency and engagement are both major keys to growth. With our AMS solution, Texas Statewide Network of Assessment Professionals (TSNAP) combined its membership management software, website, and online social community into one easy-to-use platform. TSNAP discarded its manual processes and grew membership engagement, bringing the association into the daily social networking habits of its members.
Challenge & Solution
TSNAP’s volunteer board worked from spreadsheets and operated a website only one person could use. They couldn’t send bulk emails, and accounting was lost in a sea of paper checks. Each of the regions utilized disjointed solutions to connect with members.
Before implementing an AMS, TSNAP functioned in a manual process nightmare. Thankfully, TSNAP was referred to us for our all-in-one membership and website solution to streamline operations, while increasing membership and engagement.
We provided TSNAP an all-in-one solution for its membership portal, new integrated website, and built-in online community. Immediately, TSNAP reported an increase in volunteer staff efficiency and an improved member experience.
Results
With Momentive’s all-in-one solution and support, TSNAP successfully implemented its membership portal, new integrated website, and built-in online community. TSNAP’s priority was to rollout its website and membership portal. Immediately, TSNAP reported an increase in volunteer staff efficiency and an improved member experience. Board members easily accepted online dues and payments, updated the website with current and relevant content, and communicated with the entire membership through bulk emails.
Fifteen months after its original implementation, TSNAP introduced SocialLink to its membership. TSNAP brought together multiple, disjointed networking tools into one AMS. With our Online Community, members connected, shared ideas and collaborated—exactly what the TSNAP board hoped for and the numbers keep growing.