"We really needed a more flexible system in-house. Something that our end users could use more readily and didn’t have to rely on IT to do most of the support with, and so we were really looking for a product for our team to be able to utilize."
Products
Key Features
community management tools
member participation tracking
targeted marketing
process automation
easy-to-use reports
66k
PILOTS
40
US AND CANADIAN AIRLINES
80+
YEARS
The Air Line Pilots Association (ALPA), the world’s largest airline pilot union, recognized the need to meet modern demands by abandoning the organization’s traditional enterprise resource planning (ERP) system and moving to Aptify, a membership management software solution. In partnership with Momentive, ALPA has taken a significant step forward by implementing Aptify, providing members with easier access to membership benefits, facilitating participation in union-sponsored programs, and simplifying staff access to essential data.
Challenge & Solution
ALPA was using a traditional ERP system with limited membership management functionality. The organization sought a more flexible system with enhanced membership capabilities that staff members could efficiently utilize without relying on ALPA’s IT team.
Results
ALPA has enhanced member engagement and now offers members convenient self-service tools. The organization has also achieved significant efficiencies through the automation of billing and payment processes, streamlined processes for sponsored insurance products, and improved access to data.