"When ECS needs a new add-on or software, the first place I’m going to look is the Momentive ecosystem to support NetForum, our system of record."
Products
2,000
Meeting attendees added using NetForum + Momentive Event Management with no additional wait time
27k
Additional non-dues revenue from YM Careers while automated marketing emails do all the work
43%
Growth in revenue in exhibits and sponsorships in just two years
Why organizations choose Momentive Software’s connected solutions to amplify their impact
ECS’s lean team turned challenge into opportunity by building a seamlessly integrated software ecosystem: harnessing scalable data management, driving non‑dues revenue, streamlining event check‑in, and enriching learning experiences.
Challenge & Solution
The ECS membership department is a small team and needed to get creative, so they leveraged NetForum’s knowledge base and the NetForum Users Group to set up efficient processes. They also needed scalability to accommodate its growth, so they moved to NetForum’s cloud option hosted on Microsoft Azure.
ECS needed additional funding to support programs for members, so they turned to YM Careers job board to drive non-dues revenue.
Long lines at event registration caused frustration for staff and attendees, so ECS added Momentive Event Management to streamline its registration process. In considering learning management software to enhance the member experience, it only made sense for ECS to choose Crowd Wisdom LMS.
Crucial to advancing ECS’ mission is its software ecosystem, ECS leverages Momentive solutions, choosing to integrate technology to help meet and exceed its goals.
Being heavily involved in NetForum’s user group gives ECS support and knowledge. Through integrating NetForum with Momentive Event Management’s Badge[on]Demand, ECS now has automated processes coupled with dedicated support to make the registration process easier and pleasant for attendees.
Additionally, ECS uses YM Careers job board not only to bring in non-dues revenue, but as a conversation starter, making it easy to tell organizations how partnering with ECS will grant them access to their community.
Results
Now ECS has its software ecosystem figured out. ECS uses NetForum as the source of truth for data, easily integrating with other Momentive Software products.
The organization successfully accommodated a huge increase in meeting attendees with Momentive Event Management’s Badge[on]Demand integration. They processed over 5000 attendees with no wait times during their biggest event to date, an increase from 3,000 attendees.
ECS easily boosted non-dues revenue with YM Careers to support member programs, which requires little staff effort, just monitoring. Pleased with its Momentive solutions, ECS onboard Momentive Software’s LMS to improve the staff and constituent experience by tracking learner data and improving educational offerings.