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LeadingAge PA: Momentive AMS Success Story

"It is a huge timesaver, especially when it comes to reporting. It’s difficult to quantify just how much time Momentive’s AMS saves us, but we know it’s a lot."
Heidie Dolan
Director of Operations, LeadingAge PA
Products
Key Features

Reliable and worry-free updates 3x/year

Real-time reports and dynamic dashboards

Member Portal to enhance member experience

430+

member organizations empowered through the AMS member portal

7+

years of success leveraging a Momentive AMS to drive organizational growth

75000+

older Pennsylvanians served, and 50,000 dedicated caregivers employed daily

LeadingAge PA advocates for healthy, affordable, and ethical aging services, representing over 430 member organizations across Pennsylvania, advancing senior services through training and webinars, data and research, and advocacy and leadership opportunities.  

Judy Melton, Office Manager and Town Clerk for Town of Rising Sun, Maryland, shared her insights and challenges with the town’s journey from manual workarounds, decentralized systems, and staffing constraints to seamless integration of all critical financials and databases.

Challenge & Solution

Since 2017, LeadingAge PA has leveraged Nimble AMS as their association management system. The member portal, member scoring features, reports, and dashboards are especially vital to the organization.  

After the Pandemic and staff turnover, LeadingAge PA worked with the Momentive team to further utilize the platform, empowering the organization to achieve its goals and maximize its investment. By reinvesting in Nimble AMS staff training, LeadingAge PA continues to discover new ways to improve processes and productivity, ultimately delivering a superior staff and member experience.  

Results

Momentive provided intuitive and user-friendly reports and dashboards to provide each department with the necessary analytics. The easy-to-use system was a hit, even for non-technical staff. Their personalized, one-stop member portal reduces support cases and empowers members to own their journeys. 

About the organization

LeadingAge PA

LeadingAge PA advocates for healthy, affordable, and ethical aging services, representing over 430 member organizations across Pennsylvania.

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Solutions
Key Features

Reliable and worry-free updates 3x/year

Real-time reports and dynamic dashboards

Member Portal to enhance member experience

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