"We love that the dashboards and reports that used to take days now take minutes to pull. Our management team is happy with the timely data that is shared."
Products
Key Features
Reliable and worry-free product updates 3x/year
Automatic processes
Real-time reports and dynamic dashboards
12000+
healthcare professionals
565000
network of volunteers, their families, and caregivers
250
staff members
From data inconsistencies and manual processes to staff efficiency and real-time reporting
Since 1940, the American Diabetes Association (ADA) has supported people living with diabetes, those at risk of developing diabetes, and healthcare professionals who serve at-risk individuals by providing resources to improve health outcomes and quality of life.
To fulfill its mission, ADA used a variety of software platforms, but they weren’t integrated. This made the software challenging for both staff and members to use and required employees to manually verify data, adjust formatting, and transfer records between systems. The organization needed a total system solution that could provide a 360° view of their members and constituents—ADA turned to Momentive.
Challenge & Solution
ADA’s data wasn’t integrated into one powerful association management system (AMS) and instead spread across multiple systems, resulting in incompatible records. Employees would have to export the data, send it to an external firm to clean up the formatting, and then re-enter the records into the other system. Data across multiple systems resulted in manual, time-consuming work for staff and reporting that could only be completed at the month’s end.
Because ADA leveraged many software platforms, the organization struggled to maintain data quality and consistency across its reporting. Staff across levels and departments had regular, ongoing data analytics needs, but reporting was both time-consuming and incomplete.
ADA needed a total system solution with strong integration capabilities across multiple third-party systems to unify its data and provide a 360° view of members and constituents. The organization chose Nimble AMS.
Results
Staff were familiar with Salesforce, so the organization prioritized a powerful AMS built on Salesforce—enter Nimble AMS. After switching, ADA has significantly reduced redundancies, simplified processes, and improved the staff and member experience. With Nimble AMS, the organization has eliminated unnecessary processes, saved countless hours of manual work, and increased efficiency, allowing staff to focus more on their mission.
Real-time reports and dashboards empower executives, association leaders, and staff at all levels to stay better informed about ADA data. Reports that used to take days to develop now take minutes and can be pulled at any time, not just at the end of the month. The organization easily keeps key ADA executives informed with the latest reports, making everyone more data-driven. Staff agree that Nimble AMS has empowered the organization to significantly improve its processes and procedures, ultimately increasing staff satisfaction.