If someone asked me if they should switch to Nimble AMS, I’d tell them to do it in a heartbeat. It’s the best decision I’ve made in my position at NASPA.

Courtney P.

Courtney P.

Senior Director, Information Management and Constituent Experience, NASPA: Student Affairs Administrators in Higher Education

15000

members

1200

institutions

Hundrands

of resources for the Student Affairs field

NASPA is an association that represents professionals working in the field of student affairs in higher education. The NASPA team had been using association management software (AMS) that was highly customized for their complex membership structure. In fact, the system was tailored to such an extent that it broke every time their software vendor upgraded the product. To make matters worse, the vendor offered poor customer service.  

NASPA decided they needed a new solution that:  

✓ Was built on the Salesforce platform  

✓ Could easily handle complex membership structures  

✓ Offered excellent customer service and support  

✓ Was provided by not just a technology vendor, but also a partner that helps customers reach their goals 

Challenge & Solution

NASPA’s old AMS solution was holding them back. It was challenging to use and often broke during product upgrades. When the organization looked to their AMS vendor for help, they were met with a poor customer experience. NASPA decided to move to an AMS system built on the Salesforce platform. 

The organization found what they were seeking, and more, in Nimble AMS. Nimble AMS is easier to use and allows NASPA to automate many manual processes. It is highly configurable, helping NASPA increase revenue by better aligning members with the correct membership type, while also ensuring stability during upgrades. Nimble AMS provides deeper insight into data, helping NASPA make more informed business decisions, and a client experience team that is dedicated to NASPA’s success.  

Results

Using Nimble AMS, NASPA has:  

✓ Increased dues revenue by better aligning members with the appropriate member type and sped up the dues collection process with Express Payments  

✓ Improved efficiencies by automating and simplifying processes in multiple areas, including membership renewal and membership reporting, cutting monthly membership reporting from a three-day process down to two hours  

✓ Gained greater insights into their membership data, using advanced analytics to make more informed business decisions   

About the Organization

NASPA: Student Affairs Administrators in Higher Education

NASPA is a nonprofit association that represents administrative professionals and students who work in the field of student affairs in higher education.