1

hour of daily staff time saved due to streamlined processes and increased efficiencies

<60

days post-implementation for CAEP to see a rise in donations

0

time now spent on manually updating prorated memberships

With over 2,000 members, CAEP provides continuing education and fosters research in emergency medicine. To support its members and amplify its mission, CAEP needed full association management software (AMS) capabilities. CAEP selected Momentive’s NetForum AMS, featuring an optimized implementation, to streamline staff operations, enhance the member experience, and advance its mission. NetForum AMS emerged as the winner due to its ease of use, superior support, and transparent pricing.   

Challenge & Solution

To best support emergency physicians and advance emergency medicine guidelines, CAEP searched for a comprehensive AMS. With no IT staff, CAEP needed an AMS that didn’t include all the bells and whistles that accompany complex tech solutions. CAEP wanted an AMS that offered best-in-class software support, without any hidden fees.  

The organization chose NetForum for its intuitive and user-friendly experience and is thrilled with the software’s fixed costs and stable infrastructure. CAEP’s previous AMS initially seemed robust; however, it was missing key functionality that led to costly fees for patches and platform updates. CAEP’s previous system experienced significant lag time and had slow, unresponsive support. These challenges caused staff and member frustrations and led to a loss in revenue. Facing an impending software renewal, CAEP needed a quick solution to avoid re-signing an unwanted contract.   

CAEP chose NetForum AMS for the optimized implementation, resulting in fixed costs, stable infrastructure, and robust features.  

Results

Since choosing NetForum, CAEP has experienced great success. The implementation of NetForum was completed on time, resulting in a smooth software adoption. With Momentive, CAEP staff have responsive tech support and reduced lag time, saving the organization money and time. Best of all, CAEP can now leverage an easy-to-use system with key functionality that was missing in their previous system.  

While the implementation took place during CAEP’s major annual conference, everything proceeded smoothly, and the software launch was completed with ample time to spare. With NetForum, CAEP staff now have an easy-to-use system, key functionality that was previously missing, and responsive technical support. 

About the Organization

The Canadian Association of Emergency Physicians (CAEP)

As the national voice of emergency medicine (EM), the Canadian Association of Emergency Physicians (CAEP) provides continuing medical education, advocates on behalf of emergency physicians and their patients, supports research, and strengthens the EM community. In collaboration with other specialties and committees, CAEP also plays a crucial role in developing national standards and clinical guidelines, promoting excellence in EM across Canada.