"We needed a seamless way for staff to do their own work instead of relying on a handoff to do one task in the system. With NetForum, our staff owns the system and can now perform tasks like running transactions, changing records, and updating people on their own because of the intuitive user experience and process flows that just make sense."
Products
Key Features
Accounting
Member Portal
Process Automations
Certifications
Reporting
A-Score
6-8
Only 6-8 weeks of leveraging NetForum to enhance the member experience and optimize staff efficiencies vs. 20 years in a legacy AMS with countless customizations
4+
Over 4 hours of staff time saved a day when staff is working on certifications.
Automations allow staff extra time to advance their mission and not be bogged down in administrative tasks
The Professional Liability Underwriting Society (PLUS) is the only association created for the professional liability insurance industry. PLUS seeks to be a global community for the professional liability insurance industry by providing essential knowledge, thought leadership, and career development opportunities for its members.
Recently, PLUS membership increased from 6,000 to almost 45,000. To accommodate the massive growth in PLUS membership and to address more complex accounting needs, PLUS staff knew they needed a robust AMS to help them scale their organization and meet their goals.
PLUS chose NetForum because the system was the perfect fit for the organization’s needs. With the new AMS, PLUS staff knew they could save time and money by not needing many configurations. Ultimately, NetForum is robust and scalable for fast-growing membership, working for the association rather than against.
Challenge & Solution
When using its previous AMS, PLUS staff complained that many of their tasks were manual and cumbersome. PLUS’s old system lacked the necessary capabilities, such as automation, to run its day-to-day processes efficiently. PLUS had to rely on manual operations with limited staff to complete processes.
On PLUS’s old AMS, staff experienced a continued rise in licensing costs, which eventually made access difficult, prompting VPN logins. PLUS knew it needed to improve the user experience for both staff and members. For its next AMS, PLUS prioritized finding an AMS that would deliver a superior staff and member experience. PLUS chose NetForum to deliver on these technological priorities.
Results
Post-implementation, PLUS immediately achieved accounting efficiencies through batch processing and automation, reducing staff workdays by a considerable amount of time. PLUS is also driving more members to its member portal, boosting member engagement, and ensuring staff can embrace more mission-empowering tasks.
PLUS staff described the implementation team as the “most impressive team the association worked with.” Momentive took time to understand PLUS’s business needs so NetForum would work for both PLUS staff and members. With their new AMS, configurations have been limited. Within just 6-8 weeks, PLUS staff have been fully utilizing NetForum capabilities, freeing them to drive engagement, add e-commerce products, segment membership, and advance the PLUS mission. Due to the intuitive, user-friendly interface, both staff and members are experiencing a massive improvement in the user experience.