"Nimble AMS just fit with what NAACCR needed in terms of scalability. There was room to grow, but it was also right for an organization of our size. Nimble AMS can also help us grow in the future."
Products
Key Features
Intuitive and user-friendly reports and lists empower staff to become data-driven and self-sufficient.
Personalized, one-stop member portal that reduces support cases and empowers members to own their own journey.
Continuous, seamless upgrades for constant innovation, driving a superior staff and member experience.
100+
sponsoring, sustaining, and full members representing population-based central cancer registries and other cancer surveillance organizations
14
staff members
Since 1987, the North American Association of Central Cancer Registries (NAACCR) has been working to improve the quality and utilization of cancer registry data in the United States and Canada. The professional organization maintains data standards for cancer registration while promoting the use of cancer surveillance data for epidemiologic research. NAACCR also offers members extensive education and training opportunities during its annual conference, online webinars, NAACCR Talks, and lectures.
NAACCR’s legacy association management system didn’t receive routine updates, making it a challenge for both staff and members to use and requiring developers to be consulted to complete simple tasks. The organization needed an AMS that could easily scale with the organization—NAACCR turned to Nimble AMS.
Challenge & Solution
NAACR required a system with robust integration capabilities for complex third-party systems, including eight cancer surveillance tools. However, the organization’s legacy system offered limited innovative solutions, restricted research and development investment, and an inconsistent release schedule.
Ultimately, the legacy system’s lack of continuous upgrades resulted in a negative staff and member experience. Members were unable to navigate their own journey in the member portal, and completing simple tasks, such as password updates or resets, required a considerable amount of staff time. Additionally, generating reports was complex, requiring staff to request that developers run both basic and custom reports.
When it was time to switch software, NAACCR knew it needed a solution that could scale and was easy to use for both staff and members. The organization wanted a system that would routinely update with new and emerging technologies. NAACCR attended the AMS fest and engaged with a consultant to help it find the perfect AMS—a system that could simplify everyday tasks and support its growth. The organization chose Nimble AMS, as it exceeded all necessary software requirements. During NAACCR’s implementation of Nimble AMS, no question was ever off the table. The AMS implementation was seamless with no issues at all.
Results
After switching to Nimble AMS, NAACCR has dramatically improved the staff and member experience. The organization can now leverage a member portal that is intuitive and user-friendly, driving more members to resolve their own issues without staff guidance. Due to Nimble AMS’s ease of use, member support requests have decreased significantly, allowing staff to spend more time on activities that enhance member value. Staff can now leverage automated reports and notifications, thereby increasing their time to respond to members, especially regarding volunteer requests.